Frequently Asked Questions - Prodigg

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Most Frequently Asked Questions

Q	What are the shipping costs to my suburb?	view answer
A	“Estimate Shipping tool” - Underneath the product by simply entering in your Zip/Postal Code and clicking 'Get a Quote', you will be able to see the shipping costs for that item.

Q	Can I place an order via phone?	view answer
A	Yes! Please call 1300 132 514 and we will place the order via phone.

Q	What do the different statuses mean in ‘My orders’ within ‘My account’ ?	view answer
A	Order being processed: Your order is being processed by our fulfillment center. Order Partially Shipped: At least one item within your order has been dispatched however there are still remaining item(s) in your order to be dispatched Shipped: Your entire order has been dispatched Order Completed/Delivered: Your entire order has been delivered Partially Delivered: At least one item has been delivered however there are still remaining item(s) to be delivered Cancelled: Your entire order has been cancelled Returned: An item(s) has been returned What is Gift messaging? Gift messaging allows you to add a gift message for the recipient of the order which will be included in the delivery. By having a gift message added to your order, a receipt will be included with the order as proof of purchase. Your gift messages can be added during checkout by ticking the box on the delivery details section.

Q	How do I obtain a tax invoice for my online order ?	view answer
A	A printed tax invoice with be included with your order delivery. This is your proof of purchase.

Q	Can I become a stockist of your products?	view answer
A	Yes, we are always looking for more showrooms across Australia to work with. Please call us on 1300 132 514 to discuss

Q

Where is your stock held?

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Q	I’ve slightly scratched my Stone bath, can this be fixed?	view answer
A	Yes, in the event of minor scratching or scuffing, the surface can be lightly sanded and rebuffed

Q	Why are Prodigg products so cheap compared to other suppliers?	view answer
A	We source our products direct from the manufacturer cutting out all the middle men. Being an online store we do not have the major overheads most retail stores have. We can offer the best price and guarantee the highest quality finishes, with the best looking price tag.

Q	what are the advantage purchase a cast iron bath ?	view answer
A	no-poison, no-radiating elemonts, alkaline and acid resisitance, heat resisitance, oil resistance, easy cleaning, good touch feeling, slow radiation of hear, low noise at water feeding, being comfortable and durable, Keep water hot for longer time than any other bathtubs, very confortable etc.

Q

What guarantee do you offer with your products?

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ALL Prodigg Products are Delivered Pre Assembled | Quick & Easy to Install

CONTACT - 24x7

info@prodigg.com.au
1300 132 514ask a call back
CUSTOMER SERVICE HOURS
Mon - Friday : 7:00am - 4:00pm
WAREHOUSE PICK UP TIMES
Mon - Thursday : 7:00am - 4:00pm
Friday : 7:00am - 2:00pm
SHOWROOM
Gate 2, 11 - 21 Forge Street Blacktown, NSW 2148
Mon - Friday : 7:00am - 4:00pm

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