After Sales Support

You can track your order history on the 'My orders' page of ‘My account’ if you are registered with us or via the URL link included in the email order confirmation.

Yes, if you live close to our Show Room, you can visit us Monday - Friday , 8.30 - 5.30pm.  

A printed tax invoice with be included with your order delivery. This is your proof of purchase.

You will be shown an order confirmation page which will display your order number and order summary.

A confirmation email will also be sent to the email address you supplied during checkout.

If you haven't received an email confirmation and are unsure as to whether your order was completed successfully, please contact our Customer Service Centre on 1300 132 514

The term "Wels" stands for Water Efficiency Labelling and Standards Act. This means that the tapware is made to Australian standards and has been tested and approved independently to meet those standards. 

Yes, in the event of minor scratching or scuffing, the surface can be lightly sanded and rebuffed

The basin can be polished by 600#~1500# waterproof abrasive paper, then spray "pledge" when dry

Yes, most qualified plumbers will be able to install these without issue.

Back order price is the discounted price of the product and is discounted because you are prepared to wait 8-14 weeks for delivery of your product.